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Responsible Gaming at u7u — Your safety is our priority

When gaming starts moving from entertainment towards habit, that is the time to be aware. u7u believes that playing responsibly is the path to genuine enjoyment. On this page, learn how to set limits, recognise warning signs, and get help when you need it.

For players aged 21 and above only

Is your gaming under control?

Whether it is casino games or sports betting, this is a form of entertainment — not a reliable way to earn money. At u7u, we have multiple safety measures in place to protect every member. The minimum age to open an account and play on this platform is 21 — this is not a suggestion, it is a mandatory requirement.

Before you play at u7u, please read our Terms and Conditions carefully, as they contain full details on bonus rules, account verification, and gaming limits. Responsible gaming matters not just for you — but for your family and loved ones too.

If at any point you feel that gaming is affecting your daily life, relationships, or finances, seek help without delay. u7u's 24/7 live chat service and email support are always available for you.

Under our Privacy Policy, any request for self-exclusion or limit-setting is handled with complete confidentiality. No information is shared with third parties.

Important reminder

Winning or losing in gaming depends entirely on chance. No strategy or method guarantees a win. Only wager money that, if lost, will not affect your day-to-day life.

Tools to protect yourself

u7u has several protection features that you can activate yourself. Using these tools is not a sign of weakness — it is a conscious decision.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately. Any request to increase the limit comes with a set waiting period, giving you time to reconsider the decision.

Session Time Limit

Set a time limit for how long you play in one session before you start. When the time is up, you will be logged out automatically. Long sessions often reduce good judgement — keep your sessions short.

Self-Exclusion

Close your account for a set period — such as 30 days, 6 months, 1 year, or permanently. Logging in will not be possible during this time. Contact us via live chat or email to activate self-exclusion.

Bet Amount Limit

Set a maximum amount per bet or on total daily bets. This helps you play within a set budget and reduces the risk of a sudden large loss.

Loss Limit

Set a limit on how much you are willing to lose within a given period. Once that limit is reached, the system will not allow you to continue playing. This is one of the most effective ways to protect your finances.

Cool-Off Break

A lighter option than self-exclusion — take a temporary break from 24 hours up to several weeks. No account activity will be possible during the break.

To activate or change any of these features, contact u7u's 24/7 live chat directly or submit a request by email.

Recognise the Warning Signs

Problem gambling does not always appear suddenly. It can gradually go beyond normal entertainment. If you notice the following signs in yourself or someone you know, it is time to take notice.

  • You keep placing larger bets to recover losses — staying stuck in the thought "I'll win next time."
  • You are hiding your betting from family or friends and lying about it.
  • You are using savings, borrowed money, or funds needed by your family to play.
  • You feel restless, irritable, or mentally unsettled when you are not playing.
  • You are spending more time gaming by cutting back on work, study, or family time.
  • You want to stop but cannot — you have tried repeatedly and failed.
  • You find it hard to enjoy anything else unless you are focused on gaming.

Ask yourself

Answer these questions honestly — they will help you understand how much gaming is affecting you.

  • How many times did you increase your bet amount last month?
  • Can you manage your emotions after a loss?
  • Are the people close to you worried about your gaming?
  • Are you sitting down to play before sleeping or eating?
  • Do you still want to play even when you have run out of money?

If most of your answers are "yes", now is the right time to seek help.

Where to get support

Acknowledging a problem is a sign of strength, not weakness. Seeking help from family, friends, or a professional counsellor outside of u7u is completely normal and may be important. Visit our FAQ page for detailed questions and answers on account limits and the self-exclusion process.

u7u Support Team

For any issue, contact u7u's 24/7 live chat service. Support is available in both Bengali and English. The support team is always ready to handle requests for self-exclusion or limit-setting.

Email: [email protected]

Support from family and friends

Talk openly with a close family member or trusted friend. Often, the support of loved ones is the greatest strength. Let them know what you are going through — facing it together is much easier than facing it alone.

Professional Counselling

There are a number of mental health organisations and counsellors in Bangladesh who specialise in addiction-related issues. Speak to the mental health department of a hospital or a qualified counsellor — this is completely confidential.

u7u's Commitment

u7u is not just a gaming platform — it is an effort to create a responsible environment. We believe that with the right information and the right tools, players can make informed decisions on their own.

Age verification documents are required at the time of account verification at u7u, so that no one under 21 can use the platform. The withdrawal process is not completed until identity is confirmed.

Our staff are trained on responsible gaming. If unusual activity is noticed on any account, we proactively reach out to that player.

To learn more about u7u and understand the values behind our service, read the About Us page.

Principles of responsible gaming

  • Gaming is for entertainment only — not a guaranteed source of income.
  • Only play with money that, if lost, will not cause problems for your household.
  • Set your time and money limits before you start, not after.
  • Never place a bet out of emotion or to recover a loss.
  • Do not make gaming decisions while under the influence of alcohol or any other substance.
  • Take regular breaks and pay attention to other enjoyable parts of your life.
  • Make sure no one under 21 uses your account.

Common questions about responsible gaming

No, self-exclusion can be permanent or temporary — your choice. You can close your account for 30 days, 6 months, 1 year, or permanently. Once a temporary self-exclusion period ends, you can request reactivation through the u7u support team. If you choose permanent exclusion, the account cannot be reopened.

Yes, reducing or setting a new deposit limit takes effect immediately. However, a request to increase a limit only takes effect after a set waiting period. This is designed to protect you from depositing more in a moment of impulse.

Normally the account holder must make the request directly. However, if you are concerned about someone close to you, contact u7u via live chat or email — our support team can understand the situation and advise on the next steps.

Yes. Age verification is mandatory when registering an account at u7u. National ID or passport details are required to confirm identity before any withdrawal is processed. No one under 21 can open an account, and it is recommended to use device-locking software on shared family computers or devices to prevent minors from gaining access.

There is an opportunity to withdraw any balance in your account before self-exclusion is activated. Once exclusion is in effect, no new transactions are possible during that period. Speak to the support team before activating exclusion for full details.

If gaming is having a negative effect on your relationships, work, or finances, if you want to stop but cannot, or if you are playing in secret — these are warning signs. Read the "Recognise the Warning Signs" section on this page carefully and assess yourself honestly. If in doubt, speak to u7u support or a professional counsellor.

Find more information

Important Documents

Terms and Conditions

Read the full terms on account use, bonuses, and payments.

Personal Information

Privacy Policy

Learn how your personal information is kept secure.

Common Questions

FAQ

Answers to common questions about accounts, payments, and setting limits.

About Us

About Us

Learn about u7u's goals, values, and our commitment to players.