u7u Privacy Policy

This privacy policy applies to all users of the u7u platform. By using our website or creating an account, you are considered to have accepted the terms of this policy. Alongside reading this policy, please also read our Terms and Conditions, which contain detailed guidelines on using the service.

1
What Information We Collect

u7u collects the following types of information to operate its services:

1.1 Registration Information

When you create an account, the information you provide includes your full name, date of birth, mobile number, email address, and preferred payment method. This information is required for age verification, as u7u is only for persons aged 21 and above.

1.2 Identity Verification Information

In certain situations — such as large withdrawals or suspicious activity — u7u may request a copy of your national ID or passport. This information is used solely for fraud prevention and financial security.

1.3 Financial Transaction Information

Records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer are stored. Sensitive financial credentials such as card numbers or bank passwords are not stored on u7u's servers.

1.4 Usage Information

Technical data such as which games you played, when you logged in, and which device and browser you used is collected automatically. This also includes information obtained through IP addresses and cookies.

1.5 Communication Information

What you say or write when contacting the support team via live chat or email may be recorded. This is used to maintain service quality and resolve disputes.

2
Purpose of Using Information

u7u uses collected information only for specific and legitimate purposes. Personal information is never sold to any third party.

• Creating, managing, and securing accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying age and enforcing responsible gaming policies.
• Monitoring to prevent fraud and money laundering.
• Providing customer service and resolving complaints.
• Improving platform performance and user experience.
• Sending notifications about promotional offers and bonuses (if you have given your consent).

3
Sharing Information and Third Parties

u7u never sells your personal information to advertisers or third parties. However, limited information may be shared in specific circumstances:

3.1 Payment Processors

Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, and banking partners. These organisations follow their own privacy policies.

3.2 Technology Service Providers

Game software providers and technology companies involved in operating the platform may use limited information for technical purposes. These companies work under u7u's instructions and may not use the information for any other purpose.

3.3 Legal Obligations

If u7u is required to disclose information in accordance with a legal order from a competent authority or a government directive, it will do so. Such disclosure will always remain within the limits of applicable law.

4
Data Storage and Security

u7u uses industry-standard technology to protect your information. All connections are secured through SSL encryption. Databases are encrypted and access is strictly controlled.

Information is retained for as long as your account is active and for as long as required by legal or financial obligations. Even after an account is closed, certain records may be kept for a period of time for legal reasons.

• All data transfers are encrypted with 256-bit SSL.
• Passwords are never stored directly on the server — they are stored in hashed format.
• Automatic alerts are sent for suspicious login attempts.
• Regular security checks are carried out on internal systems.

5
Cookies and Tracking Technologies

Cookies and similar technologies are used on the u7u website. There are three types:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and remembering language preferences. Disabling them will prevent the website from functioning properly.

5.2 Functional Cookies

These cookies are used to improve your browsing experience, such as remembering your preferred games or interface settings.

5.3 Analytics Cookies

Information such as which pages are viewed most, how long you stay, and which buttons you click is used to improve service quality. You can disable analytics cookies by changing your browser's cookie settings.

6
Your Rights

u7u respects your rights regarding your data. You can send any of the following requests to our support team:

• Right to access: You can request to know what information is held about you.
• Right to correction: You can request correction of incorrect or outdated information.
• Right to deletion: Where there are no legal obligations, you can request that your information be deleted after your account is closed.
• Right to restrict processing: You can request that the use of your information be limited for specific purposes.
• Right to object: You can opt out of marketing communications.

For any request, contact us via our 24/7 live chat or email. We generally respond within 30 business days.

7
Protection of Minors

u7u is a platform strictly operated for persons aged 21 and above. Any attempt to register by someone under 21 will be rejected. If a minor has opened an account by any means and it comes to our attention, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately. Our Responsible Gaming guidelines contain more detailed information on this matter.

8
International Data Transfers

Our servers and third-party service providers may be located outside Bangladesh. In such cases, data may be transferred internationally. However, such transfers are always carried out in accordance with the security standards described in this privacy policy. Any external partner is bound by contract to ensure equivalent security.

9
Changes to the Policy

u7u may update this privacy policy from time to time. If there are any significant changes, you will be notified via your registered email or through a notification at login. Continued use of the platform after changes are made will be considered acceptance of the new terms.

The "Last updated" date shown at the top of the page always indicates the date of the current version.

10
Contact Us

For any privacy-related questions or requests, please contact our support team:

• 24/7 live chat — in both Bangla and English.
• Email: [email protected]

To learn more about us, visit the u7u About and Mission page, which covers the platform's operations and values in detail.